We understand that customers may find themselves in a situation where they wish to request a refund. Whatever the reason we will work with you to ensure you are satisfied and that this is processed for you in a timely manor.
For some orders it is possible to automatically request a refund for your order. Please refer to the relevant articles below
If you are experiencing any issues or wish to request a refund for an alternative product you should complete the billing contact form with all the relevant information regarding your order. Once we have validated your order a refund will be made via your original payment method no later than 7 days from receipt of a validated refund request, usually much faster.
You may have to follow a supplier cancellation process before we can issue the refund but we will always tell you how to do this.
Please ensure you provide complete information about your refund request including order number, product details and a full reason for your refund request.
Refunds are processed as per our terms and conditions. We reserve the right not to issue a refund where this is outside the scope of our terms and conditions but this is only in rare conditions.
